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Shipping and Returns - Original
Standard Shipping Policy
All items displayed on the website are available for order. Products in stock will ship within 24-48 hours of your order being placed and credit card payment processed. If we are unable to ship your order within this time frame, we will contact you. Shipping policy for special order items will be quoted per order. Your credit card will not be charged until your order is ready to ship.
Shipping Costs - Retail
RDG Woodwinds uses a simple and easy to use shipping table for all retail orders shipped within the United States. This will be calculated for you automatically during the checkout process, allowing you to choose your method of delivery. For available shipping methods and cost, please refer to the following table:
| Order Total |
USPS Priority Mail
(2-5 bus. days) |
FedEx Ground (2-7 bus. days) |
Expedited FedEx Standard Overnight (1 bus. day) |
| Up to $50.00 |
$8.95
|
$14.75 | $60.00 |
| $50.01 - $100.00 |
$9.95
|
$15.75 | $60.00 |
| $100.01 - $150.00 |
$11.00
|
$17.25 | $60.00 |
| $150.01 – $300.00 |
$12.50
|
$18.75 | $60.00 |
| $300.01 + |
-----
|
FREE! | ----- |
Please note: Free shipping for orders over $300 does not apply to instruments, gouging machines, or shaping machines. It also does not apply to international orders. Price chart above does not apply to wholesale purchases.
Expedited Next Day Shipping
For orders that are submitted with an expedited shipping option, all in stock items will ship within 24 hours. Items that require additional processing time, including, but not limited to, processed cane (shaped cane, gouged cane), will be shipped within 48 hours. RGO tube cane orders are shipped based on availability and are not guaranteed to ship within the 24 to 48 hour period. We will contact you if your expedited shipping order cannot be shipped within 24 to 48 hours of submission. Please contact us with any questions regarding expedited shipping availability if you need an item right away!
Sales Tax
RDG Woodwinds is required by law to collect sales tax on sales to California residents. Residents of Los Angeles County will be charged sales tax at the Los Angeles County rate.
International Shipping
International orders ship via United States Postal Service (USPS) Priority Express Mail International or USPS Priority Mail International. Pricing will be presented at the time of checkout. Although RDG Woodwinds and USPS provides international transit time frames, please note that there is a possibility that customs in the destination country may hold your shipment for additional processing time. Because of this, the transit times provided are an estimate, only, and are not guaranteed delivery time frames.
Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the recipient. Packing slips for International Shipments cannot be marked as a "gift" or with altered prices.
Standard Return Policy
Please contact RDG Woodwinds if you would like to return any portion of your order. Tube cane, processed cane, sheet music and finished reeds are not returnable. Returned shaper tips are subject to a 15% restocking fee. Returned merchandise must arrive to us in perfect saleable condition, in its original packaging, and must be accompanied by the original store receipt. Should you return an item that qualified for free shipping, you will be refunded for the cost of the item minus the actual shipping and handling cost of the original package. Items purchased after a trial period may not be returned, so please make your selection carefully.
Permissible Time Frame for Return
Retail purchases:
ALL requests for a return must be made within fifteen days from the invoice date. Once a return has been authorized, we must receive the product within ten days.
Wholesale purchases:
All sales are final. Products reported damaged within five days of receipt will be replaced.
If you have any questions, please do not hesitate to contact us.